Terms & Conditions — Repair Dekho
Terms & Conditions
Please read our terms carefully before availing any mobile repair or servicing.
1. Service Agreement
When you book a repair with repairDekho, an agreement is formed allowing our certified technicians to inspect and attempt repairs on your device. Once a technician begins the repair, cancellation may not be possible.
- Inspection is mandatory before any repair work.
- We will inform you of the estimated time & cost beforehand.
- No hidden charges—everything is fully transparent.
2. Device Inspection & Diagnosis
Our technicians perform a multi-point diagnostic to check the real issue. If we discover extra issues, you will be informed before we continue.
- No repair is carried out without customer approval.
- Diagnosis for liquid-damaged phones may take longer.
- We will share photos/videos of internal issues if needed.
3. Spare Parts & Warranty
All parts used are premium-quality or OEM-grade. Warranty varies by part and will be mentioned on your invoice.
- Screen replacements usually come with 3–6 months warranty.
- Battery replacements come with 3 months warranty.
- Water-damage repairs may not carry warranty.
- Warranty void if device is opened by a third-party later.
4. Customer Responsibilities
Customers are expected to back up their data before repair. Although rare, data loss may occur during motherboard repair.
- Remove SIM & memory card before handing over the phone.
- Share the correct device passcode for testing after repair.
- Be available for confirmation calls during the process.
5. Payment & Refund Policy
Payment must be completed after the repair is done. Refunds apply only if no repair is possible.
- No advance payment needed for most services.
- Full refund if issue is not resolved at all.
- No refund for diagnosis charges (if applicable).
- UPI / Card / Net-banking — all modes accepted.
- New point
